Technical Analyst

• Monday to Friday | Choose applicable Location
• Competitive salary and three annual bonus schemes
• Free onsite parking at the Remote Operational Centre (ROC)
• Multiple Benefits for all employees applicable to all facets of their life

About the role:

The Operational Technology team is currently seeking a Technical Analyst to join them on a Monday - Friday Roster based at Perth. Reporting to the Manager Applications, you will be responsible for providing technical support and maintenance for Roy Hill’s business applications. This role involves troubleshooting application issues, ensuring optimal performance, and collaborating with various teams to implement and enhance application solutions that support the organisation's operational efficiency and business goals.

Duties:

• Provide technical support for business applications, resolving issues and ensuring minimal downtime.
• Troubleshoot and diagnose application-related problems, working with vendors and internal teams as needed.
• Monitor application performance and implement improvements to optimize efficiency.
• Assist with the deployment, configuration, and maintenance of business applications.
• Collaborate with business users to understand their needs and provide technical solutions.
• Document and track application issues and resolutions using Service Now.
• Conduct regular application maintenance, updates, and patches.
• Develop and maintain technical documentation, including user guides and support procedures.
• Provide training and support to end-users on application functionality and best practices.
• Assisting projects with software evaluation solutions

Skills and Experience:

• Experience in Application support or a related role

• Strong knowledge of business application support and troubleshooting
• Experience in supporting the implementation, management, and maintenance of applications.
• Experience in ServiceNow platform and IT service management processes
• Professional experience working with various scripting or development languages eg Powershell, Python or similar

Perth ROC Facilities:

• Free on-site parking at remote operational centre (ROC)
• Modern spacious office with break-out facilities
• In-house café providing variety of hot & cold food options and barista coffee
• Flexi Leave available to all Perth based office staff
• Flexible working hours outside of core business hours
• Active social club with community events and activities for employees
• Lifestyle, Learning and Recreation initiative which provide events for your family

About the Company:

Roy Hill is a world class mining company, leading the way through innovative, integrated mining rail and port operations, to export iron ore safely and efficiently from West Australia’s Pilbara region.

We are a company where people matter. We support our team to reach their full potential by providing generous benefits and opportunities, empowering them to actively contribute to our success and that of our state and country.

We are committed to the use of new technologies that results in higher quality product, less waste, improved efficiencies and above all, a safer workplace. Our integrated next generation mine, rail and port operations enable the sustained low-cost production of iron ore at a consistent quality and grade, allowing us to respond to changing market cycles.

We are proud to collaborate and work in partnership with the communities in which we operate, supporting programs and initiatives that help achieve positive outcomes and leave a lasting legacy.

We are dedicated to minimising our environmental footprint, designing our operations to optimise the rehabilitation of the land when and where mining has been completed.

We are Roy Hill.

Equal Opportunity:

Roy Hill is an Equal Opportunity Employer, and we proudly encourage indigenous Australians, Ex-Military personnel and females to apply. We promote cultural diversity, gender equality and non- discrimination.

We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate

How to apply

Click APPLY to submit your application.

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

Please note that unsolicited applications from recruitment agencies will not be accepted