Senior Analyst Operational Applications

• Monday to Friday | Perth
• Performance, Retention and Profit Share Bonuses
• 18 weeks paid Parental Leave for primary caregivers
• Free onsite parking at the Remote Operational Centre (ROC)

About the role:

The Technology Operations team is currently seeking a Senior Analyst Operational Applications to join them on a Monday-Friday roster based at Perth. Reporting to the Superintendent Operational Applications, you will be responsible for supporting operational applications in an aim for the business to fulfil its fully integrated vision and achieve maximum return on its investments via effective analysis, optimisation, maintenance and continuous improvement of its systems.

The incumbent will actively engage in enhancing the performance and capabilities of business-critical applications and demonstrate operational excellence with application management. Additionally, they will offer technical guidance and support to the team members, ensuring the smooth operation and maintenance of established process.  

Duties:

• Proactively engage key decision makers, system owners, and end users to define business, financial, and operational requirements. 
• Identify areas for improvement or refactoring to utilise improved technology or methods which can improve efficiency or resilience.   
• Provide best practice for application management and able to train and support application analysts to ensure systems are applied appropriately in the dev/test and production environments. 
• Identifying system issues, conducting advanced troubleshooting, and provide Level -2 escalations to vendors.
• Expert knowledge to manage incidents, provide Incident support, able to conduct Root Cause Analysis (RCA) and Communicate investigation outcome to various stakeholders and implement controls to rectify the issues.
• Participate with the creation and maintenance of systems and project documentation, user manuals and training material.  
• Liaise with project teams and vendors to provide technical assistance as necessary to meet outcomes. 
• Approving system changes through the Technology Change Management process, implementing changes as required.
• Provide peer review at design and development stages to assist in quality assurance. 

Skills and Experience:

• Degree in Computer Science, Technology IT/OT or related field is desirable but not essential.
• Experience working with Operational Applications, ServiceNow platform management, and IT service management processes in a mining or similar industry.
• Experience in supporting the implementation, management, and maintenance of the operational applications.
• General knowledge of the mining industry and emerging technologies.
• Professional experience working with a SaaS and IaaS based platforms.
• Ability to provide technical guidance and mentorship to team members. 

Perth ROC Facilities:

• Free on-site parking at remote operational centre (ROC)
• Modern spacious office with break-out facilities
• In-house café providing variety of hot & cold food options and barista coffee
• Flexi Leave available to all Perth based office staff
• Flexible working hours outside of core business hours
• Active social club with community events and activities for employees
• Lifestyle, Learning and Recreation initiative which provide events for your family

About the Company:

Roy Hill is a world class mining company, leading the way through innovative, integrated mining rail and port operations, to export iron ore safely and efficiently from West Australia’s Pilbara region.

We are a company where people matter. We support our team to reach their full potential by providing generous benefits and opportunities, empowering them to actively contribute to our success and that of our state and country.

We are committed to the use of new technologies that results in higher quality product, less waste, improved efficiencies and above all, a safer workplace. Our integrated next generation mine, rail and port operations enable the sustained low-cost production of iron ore at a consistent quality and grade, allowing us to respond to changing market cycles.

We are proud to collaborate and work in partnership with the communities in which we operate, supporting programs and initiatives that help achieve positive outcomes and leave a lasting legacy.

We are dedicated to minimising our environmental footprint, designing our operations to optimise the rehabilitation of the land when and where mining has been completed.

We are Roy Hill.

Equal Opportunity:

Roy Hill is an Equal Opportunity Employer, and we proudly encourage indigenous Australians, Veteran personnel and females to apply. We promote cultural diversity, gender equality and non- discrimination.

We are proud of our relationships with our Traditional Owners and value the difference these partnerships make to the success of the project and to the lives of the people on whose land we operate.

How to apply

Click APPLY to submit your application.

To be eligible to apply for this role you must be legally permitted to work permanently in Australia.

Please note that unsolicited applications from recruitment agencies will not be accepted